Managing Challenging Customer Situations and Behaviour

Transform Complaints Into Positive Customer Experiences.

AUD $497.00

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What People Are Saying...

“Dean’s energy and enthusiasm are second to none. Coupled with his practical frameworks that are easily transferable to any industry he makes for a winning sales strategy. Personally, I always enjoy any session with Dean.”

- Belinda Dawes, Sales Manager, Southern Cross Austereo

“Thoroughly enjoyed the sessions. The information reflected on my skills that I need to sharpen, this is a good way to assist me as I do not have a mentor, coach or other training for myself.”

- Rebecca Johnston, Contact Centre Manager, Auswide Bank